FAQs
Order & Shipping
How long will it take to receive my order?
Orders are processed within 1-3 business days. Once the order is shipped, delivery times will vary depending on the destination country and the selected shipping method.
Estimated shipping times are as follows:
Ireland: 1-3 business days
United Kingdom: 1-5 business days
Europe: 3-7 business days
United States & Canada: 5-14 business days
Rest of World: 6-16 business days
Please note that these are estimated shipping times and may vary depending on factors outside of our control, such as customs processing times.
How to track my order?
Please track your order at our Tracking page https://www.skyncap.com/a/tracking
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location. Check out our shipping and delivery policy.
I never received my order. What do I do?
Please contact us at info@skyncap.com. Make sure to track your order from our Tracking page.
Exchange & Returns
What is your return policy?
All sale items are final and cannot be returned. View our full Return Policy.
Can I exchange an item?
No, all sale items are final and cannot be returned or exchanged. View our full Return Policy.
The Reusable Bald Cap
How do I install the reusable bald cap?
To use the bald cap, first place it on your head and apply the adhesive to your hairline perimeter to attach the faux-skin material.
Wait till it's dry and it melts on your hairline.
Use the concealer stick or your foundation of choice to match the color of the bald cap to your skin tone. Once it's ready, style as usual.
Can I wear the cap while exercising or swimming?
The bald cap is designed to be waterproof and sweat-proof, so it can be worn during exercise or while swimming. However, it's important to make sure that the adhesive is applied properly and waterproof so that the cap is secure before engaging in any physical activity.
How do I remove & clean the bald cap?
When you are ready to remove the cap, gently lift the cap from the back of your head and use the glue/adhesive remover to slowly dissolve the adhesive. Use a cotton pad with the glue/adhesive remover to remove any residue from your hairline then wash your hairline with a gentle face wash.
TO CLEAN THE BALD CAP:
1. You may use a lace glue/adhesive remover to clean dried glue stains from your bald cap using cotton pads or a soft damp cloth. If there is a larger stain you may use a mild soap but always ensure you wipe dry. DO NOT USE A GLUE/ADHESIVE REMOVER THAT CONTAINS LAVENDER OIL (e.g EBIN NEW YORK - WONDER LACE BOND REMOVER) or USE ACETONE.
2. Soak in lukewarm water: Begin by soaking the cap in lukewarm water for about 10-15 minutes. This helps soften the adhesive and make it easier to remove.
3. Use glue/adhesive remover: Apply the remover to areas of the faux-skin material where the glue/adhesive appears.
4. Gently remove glue/adhesive: Use a soft cloth or cotton pads to gently wipe away the softened adhesive residue. Avoid using excessive force or pulling on the faux-skin material, as this can damage it.
5. Repeat if necessary: Depending on the strength of the glue/adhesive and the amount of residue left, you may need to repeat the soaking and removal process multiple times until all the glue/adhesive is removed.
How do I take care of the bald cap?
1. Please take care when unpacking your bald cap.
2. Do not overstretch the faux-skin material as it increases wear & tear.
3. Store your bald cap in a cool dry place away from direct sunlight or humidity.
4. When using the adjustable straps, please ensure you apply the clips with the opening facing outward to avoid catching on the flap.
5. The bamboo material can be gently hand-washed with mild soap and water.
6. Avoid soaking the bald cap in harsh chemicals and abrasive products.
Always allow the bald cap to air dry. You should never use a hair-dryer as heat can increase the material's wear and tear.
7. The bald cap is machine washable for 1-2 times at 35°. DO NOT PLACE IN A DRYER.
8. DO NOT USE A GLUE/ADHESIVE REMOVER THAT CONTAINS LAVENDER OIL (e.g EBIN NEW YORK - WONDER LACE BOND REMOVER) or USE ACETONE.
Is the reusable bald cap made from latex?
No. The faux-skin material is made from a high grade poly skin component which is safe for the skin.
What is the lifespan of the bald cap?
Generally, the bald cap, being crafted from durable materials such as bamboo fiber and a specialized faux-skin layer, is designed for extended use.
With regular care and appropriate handling, it can maintain its integrity and functionality for an extended period, potentially lasting several months to a year or more.
- Daily or frequent wear: The bald cap can last approximately 2-3 months once proper care guidelines are followed.
- Rarely used: Lifespan extends beyond 4 months, potentially reaching 6-12 months.
Top tip ~ If you want the bald cap to last longer, remove the glue/adhesive on the faux-skin material after use.
Make sure to do regular cleaning, following our guidelines for maintenance, avoiding harsh chemicals, proper storage when not in use, and gentle handling during application and removal can significantly contribute to prolonging the lifespan of the bald cap.
Substances to avoid:
- Isopropyl Alcohol
- Acetone
Is the bald cap suitable for all skin types?
Yes, our products is suitable for all skin types. It's always a good idea to do a patch test before applying any product directly to your skin.